![]() ![]() When he first retrieved his quotes from NFU, Adrian haggled slightly, although he was still happy to pay a small premium in order to be insured with what was considered a reputable company. I have no complaints and I’d recommend them to anybody from my experience.” “I’ve never had a problem ringing them, as you so often do these days when companies will put you on hold for 25 minutes! “They came out on top and I thought: ‘That’s a good enough recommendation’,” said Adrian, who proceeded to telephone NFU for a quote. And, when Adrian read about NFU Mutual’s multiple Driver Power wins in Auto Express, he decided to look at choosing them as his next insurer. Having previously worked in the insurance industry, Adrian Sharpington knows how to tell good providers from bad. Lives: Biggin Hill, London Drives: Honda Civic Would you renew your current policy? Yes 93% No 7%īuy car insurance from NFU Mutual Case study: Adrian Sharpington That’s because many (although not all) firms work on the principle of loyalty (or inertia) pricing, automatically increasing your premiums each year in the hope you will just renew your policy anyway. Loyalty is something to be rewarded and admired generally, but when it comes to insurance, sticking with your company could hit you hard in your wallet. How long have you been with your current provider? But for the 12 per cent who said they had to wait between four and six months to receive payment, things could certainly move more quickly. When it comes to how long the claims process took, 47 per cent of policyholders got their money within a month, with a further third waiting between one and three months. That’s not to say the system is perfect: almost a third of drivers received less than they thought they would, and those who felt under-compensated were more likely to say they should have got a lot more money than they did, rather than a bit extra. The UK’s general insurance industry is worth around £90billion, and makes up more than one per cent of the country’s GDP. With such vast quantities of money sloshing around, it’s good to report that the majority of you received as much as or more than you expected from your insurer when making a claim. Was your payout more/less or as you expected? ![]() ![]() Each firm is ranked and rated in close detail, with seven category scores taking into account everything from how easy cover is to buy, to how quick firms are to pay up for claims.Īdding colour to these statistics are real-life comments from customers about their experience with the companies in question, and a percentage score for the proportion of people who would renew their policy with the same insurer. Our Driver Power rankings for the best insurers should be your first port of call when deciding which company to choose. Some insurers have a better reputation than others for offering a hassle-free experience, taking care of you when the time comes to make a claim, for example, as well as offering helpful services such as courtesy cars, legal cover and easily accessible claims lines. Research into the effects of loyalty pricing by the Financial Conduct Authority may curb some of the worst excesses of this practice, but keeping an eye on the insurance market is still wise. Click here to take our Driver Power survey right now.Failing to shop around come renewal time can cost a fair amount of money because, for example, so-called ‘loyalty’ pricing often means existing customers are faced with automatically renewing premiums that cost more than the previous year’s cover. Yet choosing the right car insurance company to insure your car can be a minefield. Insurance may not be the first thing you think of when car-hunting (although checking premiums before shopping for a new set of wheels is wise), but, as a legally mandated financial product, car insurance is essential before you venture out on the road.
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